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Front Desk Agent (Huntington Park)

Company: Grand Pacific Palisades Resort
Location: Huntington Park
Posted on: April 25, 2021

Job Description:

Description* Would you like to be a part of a team that helps our guests have an epic vacation experience at a growing resort management & development organization?* If your answers are yes, please read on...* To be successful as a Guest Services Agent, you will need to be a hard working professional who provides superb service ensuring that guests/owners have positive resort experience.Keep Reading IF:* YOU LOVE PROVIDING GREAT CUSTOMER SERVICE. You have experience providing quality customer service in a fast paced environment. You go the extra mile to ensure that every guest/owner is welcomed with a friendly smile and that they can count on you to be a resource. You pride yourself on a job well done.* YOU ARE POSITIVE AND ENJOY HELPING OTHERS. You maintain a positive disposition, even if you are busier than usual or under a tight deadline. You thrive on helping, assisting and supporting everyone around you, all the time. No task is too small for you.* YOU WORK WELL IN A FAST PACED ENVIRONMENT. You have a track record of being able to greet guests face to face while maintaining a high volume of inbound calls. You are also comfortable working in a team environment and communicating well with other associates in other departments.Essential Job Functions may include:* Checks guests/owners in and out of the resort, answering any questions they may have.* Meets and exceeds guest/owner expectations by providing exceptional customer service by phone or in person.* Answering a high volume of inbound calls from guests/owners* Communicates effectively with guests, supervisors and associates.* Stays informed concerning emergency procedures, current projects, security issues, and location of emergency equipment.Additional Job Duties that may be occasionally required:* Transporting guests throughout the resort in golf carts* Assisting guests with loading/unloading luggage including up/down stairs Delivering guest request items to/from rooms* Other ad hoc operations/admin/guest service tasksQualificationsRequirementsEducation, Skills & Experience:* The ideal candidate for this opportunity must be very an outgoing team player who is able to communicate well, multi task, and provide exemplary customer service to both guests/owners and associates.* 1+ years of related experience, preferably within the hospitality industry* Professional telephone etiquette s required* High school diploma or equivalent* Strong customer service skills* Excellent communication and organizational skills* Fluency in both written and verbal Spanish is preferred but not required* Must be flexible to work various shifts, including weekends & holidaysAdditional Job Elements:* Must be able to stand/walk for up to 8 hours. Must also be able to sit, stoop, kneel, crouch, & crawl. The employee must regularly lift and/or move up to 25 lbs pounds. Associated topics: bell, bell attendant, bellhop, front desk, lobby, lodge, reservations, service representative, sunset, vip

Keywords: Grand Pacific Palisades Resort, Huntington Park , Front Desk Agent (Huntington Park), Sales , Huntington Park, California

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