Customer Service Representative - Receptionist

Company: RWC Group
Location: Huntington Park
Posted on: March 18, 2023

Job Description:

RWC Group, a successful multi-location commercial truck sales, parts and service dealership in California, Arizona, Washington and Alaska. RWC Group is looking for a **Customer Service Representative- Receptionist** to join our team in **Huntington Park, CA.** * Medical, Dental & Vision Insurance * 401K Plan * Paid Holidays, Vacation and Sick Days * Competitive wages * Excellent Growth opportunities * Paid Training * Family owned and operated * Long term job security * Health and wellness * Pet Insurance * Discounts on products and services * Answers all incoming calls in a prompt, polite, professional manner, transferring them to the appropriate person or department. * Cashiering duties to include bank deposits. * Generate phone calls to customers regarding purchases or services received, report feedback to appropriate manager. * Identify and assess customers' needs to achieve satisfaction, provide information to appropriate manager. * Recommend potential products or services to management by collecting customer information and analyzing customer needs * Generate sales leads * Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution * Keep records of customer interactions and file documents * Go the extra mile to engage customers * Inform customers of deals and promotions * May include special projects * Perform other duties as assigned * High school diploma or GED * Excellent communication and customer service skills * Previous receptionist and cashiering experience preferred * Experience handling multiple phone lines * Strong phone contact handling skills and active listening * Have the ability to multi-task * Have excellent time-management skills * Basic knowledge in Microsoft Suite * Bilingual preferred * Being outgoing, pleasant with others on the job and displaying a good-natured, cooperative attitude * Being responsible, dependable and able to fulfill obligations * Attention to detail * Great organizational, interpersonal, and communication skills * Team player with a strong sense of commitment **Apply for Customer Service Representative - Receptionist**First name Last name Email address Phone number I would like to receive updates about my application via SMS Address (optional) City (optional) State/Province Zip/Postal Code Yes No Please add your resume 10MB limit; .pdf, .doc, and .docx file types are accepted. ATTACH FILE Please add your resume 10MB limit; .pdf, .doc, and .docx file types are accepted.

Keywords: RWC Group, Huntington Park , Customer Service Representative - Receptionist, Other , Huntington Park, California