Coordinator, Patient Care

Company: AltaMed
Location: Huntington Park
Posted on: March 16, 2023

Job Description:

The Patient Care Coordinator (PCC) acts as liaison between prospects, patients and between AltaMed and the community it serves. This position provides a pecific channel by which patients can seek solutions to problems, concerns, and unmet needs. Acts as a patient advocate for non-medial issues for the entire family. The PCC will assist patients and their family members with various concerns that relate to their overall experience at AltaMed. Such issues may include, but are not limited to, quality of care, staff interaction, access to care, enrollment assistance, general assistance and information. Produce self-generated leads; conduct in-reach and thorough follow-up with all potential clients for enrollment efforts to AltaMed programs,Medi-Cal for families, Medi-Cal Expansion, Covered California or any state or County programs. Maintains and reports accurate daily/weekly/monthly statistical records to track all individual productivity through the implemented department systems such as: CRM, daily tracking reports and spreadsheets. Adherence to strict State, Federal, and DHS regulations and policies regarding marketing practices for senior services and Medi-Cal managed care products. Specific goals must be met on a monthly and quarterly basis. Maintains adequate volume of marketing/collateral on all services provided by AltaMed. Collaborate with Director of Marketing and Manager of Community Relations and the entire Marketing department team on evaluating marketing efforts and making recommendations for continuous improvement. Call upon disenrollment's from HP segments. Implement a follow-up plan for each patient to ensure that services have met their needs. Orient new AltaMed patients into the chosen clinic and provide them with key contacts to access their care. Educate staff, prospects and patients and their families about AltaMed programs and services, which includes services and applicable health programs, interpreting, clarifying and simplifying the state and local health programs. Provide uninsured clients with insurance program screening, prior to being seen by a provider. Build and maintain relationships with key staff in priority sites to build patient referral mechanisms and promote Patient Navigation service. Remain current with community resources and make referrals as appropriate. Attend staff meetings or onsite enrollment retention activities as needed. Performs other related duties as assigned. Minimum high school diploma with a minimum of three years direct outreach/marketing/sales experience in the healthcare industry required or B.S./B.A. degree in healthcare or business administration or a related field of study preferred. Certified Application Assistor (CEC) certification required. Three years minimum experience in Customer Service required. Bilingual: Spanish/English or English/Mandarin Chinese or Cantonese or English/Vietnamese strongly preferred. Experience working with the underserved populations preferred.USD $18.36/Hr.USD $26.63/Hr.

Keywords: AltaMed, Huntington Park , Coordinator, Patient Care, Other , Huntington Park, California