Senior Vendor Program Manager
Company: Tickets.com
Location: El Segundo
Posted on: April 28, 2024
Job Description:
The Senior Vendor Program Manager role will be responsible for
working with our strategic league partners and vendors to execute a
functional program that enables scalability, faster time to market,
and increased development capacity to provide Clubs with more
flexibility to innovate within the MLB Ballpark app.
The MLB Ballpark app Vendor Program is designed to support Clubs'
interest in experimenting with fan-facing or market-specific
features and functionality that are not otherwise available in the
MLB Ballpark app using third-party vendors. In this role, the
Senior Vendor Program Manager will be responsible for overseeing
and streamlining the integration of third-party vendors into our
state-of-the-art app. You will work alongside our Certified System
Integrators (CSI) partners, who are trusted third-party resources
that will facilitate and support MLB in the review, approval,
onboarding, launch, and maintenance of third-party vendor
integrations.
The Senior Vendor Program Manager will not only help maintain and
ensure compliance with the end-to-end process from new vendor
requests to implementation but also proactively work to iterate and
evolve to ensure a streamlined, transparent, and efficient process.
Additionally, the Senior Vendor Program Manager will be responsible
for API and Reporting documentation, certification and/or
analytics, project management duties, and delivery of key
milestones and related stakeholder communication, working directly
with various departments across the league office, Clubs, CSIs, and
applicable third party vendors.
As a Senior Vendor Program Manager, you will be working on multiple
high-exposure revenue-generating projects for Clubs within the MLB
Ballpark app. This role requires exceptional organizational skills,
strong communication abilities, and a keen understanding of
technical and political nuances. You will be the driving force
behind a seamless integration process, managing hundreds of
integrations across 30 baseball teams and ensuring timely and
successful outcomes. This is your chance to be a part of a
prestigious brand that is synonymous with America's favorite
pastime and leave your mark on the future of baseball.
You Will:
- Develop and implement a robust and efficient process and
program standards for screening, approving, and managing
third-party integrator requests.
- Manage and organize multiple concurrent implementations across
various technologies, vendors, and locations
- Manage relationships with Certified System Integrators, setting
clear expectations and ensuring that they adhere to established
timelines and quality standards.
- Maintain relationships with the vendors to ensure compliance
with all integration requirements and business agreements.
- Collaborate closely with key stakeholders at all of the 30
Major League Baseball clubs to understand their unique needs,
keeping them informed of the status of their integration requests
and addressing any concerns or issues.
- Coordinate with cross-functional MLB internal teams, including
but not limited to product owners, engineers, quality assurance,
and marketing, to ensure seamless integration of third-party
vendors into the baseball mobile app.
- Continuously evaluate and optimize the integration process to
minimize bottlenecks, reduce turnaround times, and improve overall
efficiency.
- Help create and maintain clear, concise product documentation
(i.e., requirements documentation, process guidelines).
- Lead all aspects of reporting related to vendor solutions,
including but not limited to establishing baseline requirements and
enforcing compliance with vendors, providing real-time or near
real-time reporting of transactions or engagements, as required by
our vendor agreements. This also includes maintenance, dashboard
visualization, analysis, and compiling insights and recommendations
based on data and analytics using provided tools.
- Other program-based operational tasks as defined by the
supervisor or leadership. You May Be a Good Fit If You:
- Enjoy baseball, are fan-focused and have an understanding of an
ideal fan in-stadium experience for all attendees.
- Have an iterative mindset and are obsessed with continuous
process improvement.
- Have an outcome-focused approach that ensures that you and your
fellow team members are focused on impacting the fan
experience.
- Have experience with consumer-facing media or interactive
products.
- Have demonstrated experience working with insights derived from
quantitative and qualitative research to iteratively improve
products and processes.
- Have the ability to dive deep into the details and keep the
holistic fan experience as the guiding light.
- Have the ability to execute with purpose. Bring clarity and
decisiveness in the face of a wide variety of inputs (e.g., data,
strategies, opinions, insights, competing agendas).
- Have a desire to think big and map out process plans for how to
achieve large-scale goals with multiple stakeholders.
Qualifications
- 5+ years in program or project management, with a focus on
system integration, software development, or technology
partnerships.
- Detail-oriented and solution-based thinker with demonstrated
success in managing large-scale, multi-vendor projects with complex
approval and quality assurance processes.
- Exceptional interpersonal and communication skills, with a
proven ability to collaborate effectively with stakeholders at
various levels of technical and political sophistication.
- Strong organizational and time management skills, with the
ability to manage multiple priorities and meet deadlines in a
fast-paced environment.
- Ability to make quick strategic decisions, prioritizing and
executing goals
- Working knowledge of mobile app development, APIs, and software
integration is a strong plus.
- Has the ability to understand new technologies quickly
- Highly proficient in Google suite of products, including Docs
and Sheets; Understanding of APIs, XML / JSON data structures
- Deep understanding of the baseball industry and a passion for
enhancing the fan experience through innovative technology. Salary
Range is $110-135K
We offer an Outstanding Benefits Package that includes:
- Medical
- Dental
- Vision
- STD & LTD
- 401K Retirement Plan
- Basic Life & AD&D
- Supplemental Life Insurance
- Paid Time Off (PTO, STO, Holidays including Year-End Holiday
Break)
- HSA & FSA
- Legal Plan
- Pet Insurance
- Tuition Reimbursement
- Flexible Hybrid Work Environment
- MLB Tickets
Tickets.com is an Equal Opportunity Employer. Please click here to
view our CCPA.
Keywords: Tickets.com, Huntington Park , Senior Vendor Program Manager, Executive , El Segundo, California
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