Program Manager (Protective Services)

Company: Surefox North America
Location: Huntington Park
Posted on: September 22, 2022

Job Description:

Surefox North America is a veteran owned company that prides itself on creating a diverse and unique culture of trained and talented individuals. We are currently seeking an experienced full-time Program Manager with leadership experience and strong organizational skills who can join our team here in the Bay Area. Under the direct guidance of the Strategic Account Manager and/or Deputy Chief of Staff-Operations, you will ensure all officers and subordinate leadership assigned to your program are performing their duties in accordance with client policies and procedures, and all state & federal regulations. Asthe Program Manager you will oversee and manage all aspects of operations within your specific program. The Program Manager assists the Strategic Account Manager in analyzing current procedures and developing strategic planning for the future growth and sustainability of the program. Additionally, you will act as a liaison between Surefox and its client to ensure that the quality of service is being maintained and to identify ways in which Surefox can be more efficient and effective in its responsibilities. Your primary responsibilities are to monitor and maintain the strategic direction and relationships that are critical in achieving organizational growth. Other responsibilities include but are not limited to: overseeing the delivery and consistency of Surefox's counseling program to assigned Assistant Program Managers and other direct reports; identifying deficiencies and gaps in operations that require more training; ensuring the security posture is maintained to the level required by the client; and handling all other tasks and assignments given to you by your Strategic Account Manager and Surefox Leadership. Program Managers are expected to be goal-driven and have good communication skills as well as be able to interact in a professional and respectful manner with fellow employees, employees of our clients, and members of the public. As we encourage veterans and candidates that are currently in the military reserve to apply, we welcome all who share the same passions for protection as we do. We are not offering visa sponsorship for this position at this time.What you will do:Serve as the program primary leader, responsible for successful management and execution of the entire program in accordance with client and/or Surefox leadership directivesServe as the primary focal point for communications with clientSet the example while modeling good leadership, decision making, professionalism, and communication for the people within your programInitiate and set goals for programs according to organizational strategic objectivesDevelop and monitor Key Performance Indicators (KPI)Devise evaluation strategies to monitor program performance and identify improvement areasImplement internal methods of efficiency improvementCommunicate program issues, statuses, and progress to upper management during Surefox coordination meetingsAssess and prioritize client requirements through key engagements and program manager feedbackConsolidate information for briefings and reports to the client on the health and performance of the programLead creation and presentation of quarterly business review (QBR) to the client under Strategic Account Manager supervisionPlan and execute the development of new programs aligned with organizational growthIdentify opportunities, coordinate engagements, and implement strategies to develop new business opportunitiesDevelop, mentor, and train your assistant program managers and other direct reports to enhance efficiency and productivity in accordance with the Surefox Counseling ProgramConduct cross-functional collaboration with other programs and staff to address and solve higher level organizational issues and initiativesEnsure operations and activities adhere to federal and state regulations as well as Surefox policiesServe as program's primary focal point for managing and preparing MSAs/SOWs in direct coordination with Surefox legal and under Strategic Account Manager supervisionDevelop, control, and supervise program budgets to ensure resources are devoted to strategic objectivesAudit Time and Attendance on HRIS for respective areasCoordinate proper administrative and logistical support to ensure quality control of services providedWhat is required:Must be eligible for employment within the United StatesMust have Associates Degree or equivalentMust be able to pass an extensive background check and drug screeningMust live within driving distance or be willing to relocate2-5 years of work experience in program management, project management, or similar roleMust have exceptional attention to detailStrong organizational and time management skillsMust be a self-starter and drivenStrong problem-solving skills and analytical abilitiesMust be proficient with Microsoft Office and Google Suite applicationsAbility to effectively communicate with people at all levels and from various backgroundsDisplay sound judgement with the ability to make timely and sound decisionsAbility to create and manage budgetsAbility to work independently and as a team memberFully vaccinated status related to COVID-19 as defined by the Centers for Disease Control and Prevention (CDC) by anticipated start date and ability to provide proof upon requestWhat is desired:Military background is a plusExperience in working with Director-level employees and above4-Year Bachelor's Degree or Project Management Professional (PMP) Certification

Keywords: Surefox North America, Huntington Park , Program Manager (Protective Services), Executive , Huntington Park, California