Servicing QC Auditor
Company: Disability Solutions
Location: Westlake Village
Posted on: April 28, 2024
Job Description:
Job Title:Servicing QC AuditorLocation:CA - Westlake VillageWhat
you'll do:The Servicing QC Auditor is responsible for the timely
and accurate review and oversight of AmeriHome's Servicing QC
vendor, Sub-servicers, and its internal Servicing Operations.
Responsibilities include auditing the monthly servicing quality
control process and output of the servicing QC vendor, auditing
various sub-servicer functions, and reviewing internal servicing
operations (additional details noted below).What we are looking
for: Job Responsibilities:
- Conduct quality control reviews of Servicing QC vendor, which
requires knowledge and understanding of servicer's actions during
the servicing "life-events" of a mortgage loan such as Collections,
Loss Mitigation, Foreclosure, Bankruptcy, Claims, Servicing
Transfers, ARMs, Escrows, Payment Processing and Payoffs.
- Ability to assess servicer's compliance with applicable federal
and state servicing statutes (RESPA, ECOA, TCPA, FDCPA, etc.),
program specific servicing requirements (HAMP and QRPC, for
example), and servicing regulatory requirements circulated by
agencies including FNMA, FHLMC, FHA, VA, USDA, and CFPB.
- Evaluate recorded customer service and collections calls for
adherence to and compliance with servicers' call conduct and
monitoring requirements, as well as applicable regulatory
requirements.
- Conduct quality control reviews of internal Servicing
Operations' primary processes, including but not limited to loan
and account level review, validation of data accuracy, and timely
response and resolution to issues. New audit processes may require
test script creation.
- Reviews and audits consumer complaints received and responded
to by servicers or internal AmeriHome departments.
- Identify discrepancies and opportunities for process
improvement through analysis of audit findings, management reports,
and discussions with servicers.
- Alert appropriate management levels and internal departments to
problems identified during routine quality control reviews. Follows
through on all actionable items to ensure full and timely
resolution is completed by the responsible parties.
- Prepare and submit various weekly and monthly reports for
management review. Compile and categorize data used for monthly
operational metrics.
- Prepare audit findings reports for use internally as well as to
communicate any findings to Sub-servicers.
- Prepare other special reports as required.
- Ability to navigate through various mortgage servicing systems
such as MSP, MortgageServ, LoanServ, SBO, etc.
- Create effective quality control and auditing policies and
procedures as needed.
- Evaluate servicer performance using a variety of tools such as
scorecards, servicer management reports, and findings trend
analysis.Job Requirements:
- Education Required -
- Bachelor's degree in Business Administration, Accounting,
Finance or equivalent experience
- Experience Required -
- This is not an entry level position.
- Minimum 5+ years recent audit, compliance, risk management or
quality control experience in loan servicing or master
servicing.
- Skills and Knowledge Required -
- Possesses a thorough understanding of auditing principles,
practices, and regulations.
- Knowledge of GSE / Agency guidelines and regulatory
requirements surrounding mortgage loan servicing, performance
scorecards and vendor oversight guidelines.
- Aptitude for working with details as well as ability to analyze
process gaps.
- Ability to research and analyze data and process
discrepancies.
- Ability to resolve issues exercising sound judgment,
initiative, and strong critical thinking skills.
- Ability to effectively deal with people in various job
capacities. Strong listening, written, and verbal communication
skills are crucial to the position.
- Ability to work independently, prioritize, organize, and
multi-task in order to maintain established standards and
consistently meet deadlines.
- Ability to change rapidly and often.
- Proficiency in MS Offices Suite - Word, Excel, PowerPoint;
SalesForce application knowledge a plus.
- Fluent in Spanish is a plus, but not required.Compensation:
Salary range for new hires is generally $88,045.00 - $103,582.00
for Irvine, CA. Salary amount is determined by specific job
location. In addition, the role may be eligible for annual
bonus/incentives earned and restricted stock.Benefits you'll
love:We offer all the important things you'd want - like
competitive salaries, an ownership stake in the company, medical
and dental insurance, time off, a great 401k matching program,
tuition assistance program, an employee volunteer program, and a
wellness program. In addition, you'll have the opportunity to
bolster your business knowledge, learning the ins and outs of how
successful companies operate and manage their finances, giving you
invaluable hands-on experience to help grow your career!About the
company:Western Alliance Bank is a wholly owned subsidiary of
Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance
Association Bank, Bank of Nevada, Bridge Bank, First Independent
Bank, and Torrey Pines Bank are divisions of Western Alliance Bank;
Member FDIC. AmeriHome Mortgage is a Western Alliance Bank
company.Western Alliance Bancorporation is committed to equal
employment and will consider all qualified applicants without
regard to race, sex, color, religion, age, nation origin, marital
status, disability, protected veteran status, sexual orientation,
gender identity or genetic information. Western Alliance
Bancorporation is committed to working with and providing
reasonable accommodations for individuals with disabilities. If you
are an individual with a disability and require a reasonable
accommodation to complete any part of the application process
and/or need an alternative method of applying, please email
HR@westernalliancebank.com or call 602-386-2488. When contacting
us, please provide your contact information and state the nature of
your accessibility issue. We will only respond to inquiries
concerning requests that involve a reasonable accommodation in the
application process.-- Western Alliance Bancorporation
Keywords: Disability Solutions, Huntington Park , Servicing QC Auditor, Accounting, Auditing , Westlake Village, California
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